We want you to be completely satisfied with your purchase from ArtisanPrt. If you are not fully happy with your order, we offer a straightforward refund and returns process.
1. Eligibility for Return and Refund
You may return items within 30 days of receiving your order. The items must be unworn, unwashed, and in their original condition, including all tags and packaging. Some items, such as final sale or custom-made products, may not be eligible for return or refund.
2. How to Return Items
To initiate a return, please contact our customer service team at contact@artisanprt.com. We will provide you with instructions on how to return your items. Please ensure the return package is securely packed to prevent damage during shipping.
3. Refund Process
Once we receive the returned item and confirm it meets our return policy criteria, we will process your refund within 5-7 business days. The refund will be credited to the original payment method. Please note that shipping fees are non-refundable unless the item is defective or we made an error with your order.
4. Exchange Policy
If you would like to exchange an item for a different size or color, please contact us and we will assist you in making the exchange as quickly as possible.